Return Policy
Global Ace Solar offers a 15 day return period. All returns must be pre-approved and issued a Return Merchandise Authorization (RMA) #. The return shipping fees are the responsibility of the customer. Returns are subject to a 30% restocking fee; products must be brand new including original packaging, unused, uninstalled and unaltered item. Free shipping charges do not apply for exchanges. Shipping charges are non-refundable and if you received free shipping on your original order, we will deduct the actual shipping charges incurred, from your refund. We do not accept returns on batteries, cables, or custom products. Once products are received, they will be fully inspected to confirm no damage has occurred. Refunds usually take 10-15 business days to be processed, after products have been received and inspected.
RECEIVING YOUR ORDER – Be sure to inspect for any damage or incorrect quantities BEFORE signing for the product. If you accept the product, make sure to have the carrier NOTE the damage before signing. Once an item has shipped, ship to address changes are not accepted.
Warranty
Global Ace Solar warrants all products we sell are free from defect and are covered by the manufacturer’s warranty.
Need help?
Contact us at RMA@globalacesolar.com for questions related to refunds and returns.